Thursday 31 August 2017

Google’s YouTube Rolling Out New Features and a New Look by @MattGSouthern

YouTube is undergoing a series of changes on mobile and desktop, the most noticeable of which is a new look complete with a new logo.

New Features

YouTube is working on bringing new gestures to its interface. It’s currently experimenting with a feature that will let you swipe to jump to the next video, or go back to the previous one.

A desktop feature is finally coming to mobile. Users can now speed up or slow down video playback.

While viewing a video in full screen mode, there is a new feature which displays a row of suggested videos to watch next.

New Design

Navigation tabs have been moved to the bottom of the screen on mobile so they’re closer to users’ thumbs.

YouTube’s video player will change shape and adapt to the aspect ratio of the video being watched. Yes, that means vertical videos with no pillarboxing!

Material design has been applied to the desktop version of YouTube, with the option to change from a light theme to a dark theme.

Last but not least, YouTube has a brand new logo and icon. The company says it has been designed to work better across a variety of devices.


Instagram Now Supports Portrait and Landscape Photo & Video in Galleries by @MattGSouthern

Instagram users are no longer limited to publishing galleries full of square photos and videos.

The company has announced photos and videos in portrait or landscape format can now be used within galleries.

Instagram has supported portrait and landscape formats for some time now, but not in galleries.

When the social network first introduced the ability to upload multiple photos and videos in one post, they had to be cropped into squares.

That was the case up until now. This change means portrait, landscape, and square formats can be included in the same gallery.

Or you can upload a gallery of just landscape videos, or a gallery of just portrait photos. The choice is yours.

You may not see this option available immediately, as it is being rolled out gradually. Eventually it will be available to everyone.


Instagram Stories Are Coming to Mobile Web Browsers by @MattGSouthern

Instagram is bringing it’s Snapchat-like stories to the mobile web.

When logged into Instagram.com on a mobile web browser, you will now see stories at the top of your feed just like in the app.

While viewing a story, left and right arrows will appear for skipping forward or backward.

Bringing Instagram stories to mobile browsers will give people the opportunity to view stories on a larger screen, such as those using tablets.

This is rolling out gradually to all users over the coming weeks.

It will be some time before users can upload stories with a mobile web browser, as that functionality isn’t coming for a few months.

Instagram notes that over 250 million people use stories every day. That figure is especially notable because it’s more than Snapchat’s entire user base.

What is clearly a Snapchat clone has become one of the centerpieces of Instagram.


Google AdWords Will Track How Often Your Shopping Ad is Displayed First by @MattGSouthern

Google AdWords will now report on how often one of your shopping ads appears in the top position. The new report is called ‘absolute top impression share.’

In an effort to help advertisers identify product data gaps, AdWords is also introducing ‘product status reporting.’

Absolute Top Impression Share

According to Google’s data, the left-most ad in mobile shopping results receives up to three times more engagement. The left-most position is called “absolute top.”

To see how many times one of your ads was featured in the absolute top position, search for the ‘abs. top IS’ column.

Absolute top impression share is the number of times one of your ads was in the left-most position over the total number of times your ad could’ve been in that position.

So if your ad appears in the absolute top position 5 times out of 10 times it was eligible to be displayed, your absolute top impression share is 50%.

Product Status Reporting

By adding the new product status report to reporting charts in the ‘product’ and ‘product groups’ page, you can see how many of your product ads are eligible to be served.

From there you can identify which ads in your shopping campaign are not eligible to be served, if there are any.

In addition, there’s a new diagnostics report in the products page that will identify products that are ‘ready to serve’ or ‘disapproved.’

Clicking on a disapproved product ad will give you details on how you can fix the issues that are preventing it from being served.

These new additions are available now in the new AdWords experience only.


SearchCap: Google local pack mentions, Google Shopping reports & PPC evals

Below is what happened in search today, as reported on and from other places across the web. The post SearchCap: Google local pack mentions, Google Shopping reports & PPC evals appeared first on Search Engine Land.

Please visit Search Engine Land for the full article.

Google is Testing Infinite Scroll in Mobile Search by @MattGSouthern

Google has been spotted testing infinite scroll search results pages in mobile search.

For some searches, rather than showing the usual “Next” button at the bottom of search results, there is a “See more results” button.

Clicking on “See more results” loads more results right on the page the user is currently viewing, instead of taking them to a new page.

Here is an A/B comparison using the search query “Uber contact number.” The screenshot below shows the usual ‘Next’ button.

Now here’s a comparison in the screenshot below where the “See more results” button is displayed.

Google says it regularly conducts numerous tests on a daily basis, so we can only assume infinite scroll mobile search results is nothing more than a test at this time.

We certainly cannot confirm this is something that will be rolled out permanently, but it is interesting nonetheless.

We’d like to thank Charity at Conductor for sending us this information.


Google Shopping gets top spot impression share & product diagnostics reporting

Each year, Google rolls out several new features ahead of the holidays for retail advertisers. This year’s updates have started coming out.

The company introduced a new metric and new reporting for Shopping campaign advertisers — only in the new AdWords interface.

The new metric, called absolute top impression share, reports how often Shopping ads and Local Inventory ads appear in the first spot on mobile and desktop. Google says that during Q4 last year, the first Shopping ad on mobile saw up to three times more engagement than the other spots.

On the Products page, a new diagnostics report lets advertisers dig deeper into product status issues in AdWords.

 

These features can be added to the list of features exclusive to the new AdWords interface — what Google calls the new AdWords experience — that’s rolling out to advertisers through this year.



Evaluating PPC talent, part 2: The test

Previously, we discussed how to find good PPC candidates for your particular company, but now it’s time to evaluate those candidates.

It comes down to this: You’ve held dozens of interviews with candidates almost impossible to tell apart. They all have similar credentials. They’ve worked in the right industry or environment, have used similar tools to what your paid media team uses and didn’t hesitate to answer your questions. But what’s next?

The technical assessment of your PPC hire may be the thing you’ve most overlooked, and it can often lead to a complete disaster.

How do we evaluate PPC talent?

You cannot properly assess how someone will fit into your team and impact your business simply by reviewing resumes and asking them a few questions to make sure they speak the language.

Unfortunately, there is also no one-size-fits-all assessment your team can find online and use. You have to start by taking an honest look at your work environment and understanding the person who will be required for the job. What tasks would this person be expected to complete daily, weekly or monthly?

If you’re a SaaS (software as a service) startup in need of speed and growth, you simply cannot afford to hire someone who hasn’t been through that; bringing on PPC manager from a local digital agency won’t get the job done. Your hire will need to understand how to deliver a plan of upcoming experiments at scale and execute on them quickly. There can’t be a learning curve.

If you’re an agency, your hire might need to be a better public speaker and salesperson in addition to having technical PPC knowledge, and they will need be able to create (and explain) reports.

By understanding the specifics of the position and crafting a test around them, you are off to the right start. And while there is no one-size-fits-all, I can share three tests I highly recommend.

Test #1: The fake report

The fake report test might be my favorite, wherein you deliver an interviewee a fake dataset for analysis. Present a sample report and ask for recommendations based on the data. Hopefully, they will dig into topics like the following:

  • Suggestions on how to re-allocate budget for efficiency.
    • For search, this might mean indicating search impression share.
    • For social, this might mean indicating audience size and daily budget.
  • What channels should be tested, given the business goals?
    • Also, did they ask you about the primary KPIs for your ad campaigns? If not, it’s likely not the right fit.
  • Is there an appropriate mix of prospecting and retargeting?
  • Are campaigns organized in a way that makes sense? Should structural changes be made?

The suggestions above are not exhaustive, but the perfect candidate has these types of questions and thoughts from looking at your data. Let them show you how they think and make decisions.

If you use this test, consider throwing in something really strange. Give your potential hires something to question, and see what they come up with. I recommend something subtle, like duplicating click numbers several times, or having the total spend not add up — small details that would be important to capture if they were incorrect. After all, a few lines of data could seriously throw off your day, or even your month.

Here’s an example of a fake dataset you might present to your candidates for analysis, with inconsistencies highlighted in red. (Obviously, don’t highlight your inconsistencies for the candidates!)

Of course, not catching these inconsistencies shouldn’t keep you from hiring someone who is otherwise an absolutely perfect fit. But when each candidate seems to be almost identical, small details like this can be great differentiators. You want the person who digs most deeply into the data and sees inconsistencies. Incorrect data leads to incorrect analyses — and possibly incorrect actions. Incorrect data can mean pixels and tracking codes are firing improperly.

Test #2: A competitive analysis

There are several things that advertisers like to do, and checking out the competition is one of them. If you’re hiring for a position where they will have to touch Facebook Ads, the candidate who knows to follow competitor brands, engage with posts, or even go to their site and get into retargeting pool is the one to pursue.

One of the best weapons advertisers have in Facebook is to see how ads are being targeted. If a candidate is seeing prospecting ads from your competitors and has the foresight to check if it’s lookalike targeting or something more complex, hire them.

In AdWords, a hire should be able to not only have an understanding of keywords competitors might be using, but start to develop a feel for how each brand positions themselves in search. Ask candidates to evaluate the search landscape and come to you with estimated CPCs, top keywords, ad extensions and copy competitors are using, to begin building a complete picture of what your competitors are doing. With this information gathered, what opportunities do they see, and what recommendations can they make?

This test has several benefits: Candidates will have a better understanding of what first steps to make if hired, and you are provided with some much-needed outside perspective that can further inform your decision. Again, the key here is to find tests that would be applicable to the daily work your new hire will be doing, and checking out the competition will surely fall into that category.

Test #3: Next month’s budget

This test requires a willingness to share your current spend and results, but it will likely be worth it. Have the final candidates sign an NDA (non-disclosure agreement), then grant read-only Google Analytics access and share your most recent budget. Budget planning, especially for channel owners who will not have a direct supervisor managing this for them, is a 100 percent essential skill and cannot be overlooked.

Now, you won’t be able to judge from this exercise how well these candidates can stick to a budget, but a candidate who can identify areas where you are overspending or underspending — as well as new opportunities for test spend and a plan to execute — is one worth being excited about.

If you’re a high-growth organization that isn’t asking for someone to just conduct daily maintenance, but needs someone to optimize and then scale quickly, you need to evaluate more than just a potential hire’s PPC knowledge. General business skills, like budget allocation, are crucial to the position.

Customize your test for your business

Feel free to tweak any of the above tests to best fit your hiring needs. Again, I can’t stress enough that the most important step in creating a test for potential candidates is doing a thorough evaluation of what your new hire will be doing on a daily, weekly and monthly basis. Identify all the skills they will need, and start testing for relevant skills.

Hiring PPC talent isn’t easy. But when you’ve made sure your job listing accurately details your expectations and crafted tests to make sure candidates are the right fit, you’re going to make the process a lot simpler.


Some opinions expressed in this article may be those of a guest author and not necessarily Search Engine Land. Staff authors are listed here.



Why microsites aren’t always ideal for SEO

The question of whether or not to utilize microsites is an interesting topic of discussion for SEO.

On the one hand, microsites allow organizations to segment information and focus a site clearly on one topic. For instance, it’s not uncommon for an organization or association that hosts conferences to have a separate conference-focused website for registration and information aside from the main organization website (as Search Engine Land does with the SMX conference site). Or, if you own several car dealerships, you may want or need to have a separate website for each dealership location.

There are definitely times when having separate sites makes sense from a brand perspective. But there are also several reasons you may want to reconsider splitting your website into multiple microsites. Following are some potential SEO issues that can result from implementing microsites.

Inbound links

Since the original Google algorithm patent, inbound links have been an important ranking factor. So, how can they be affected by microsites?

Imagine you own a restaurant and have several locations. For example, we have a local restaurant in Charlottesville named Guadalajara with four locations. Each restaurant has the same menu. Do you need a separate website for each location, such as Guadalajara Pantops and Guadalajara Downtown?

In situations like these, I advise clients against using separate websites if possible because it can split and dilute the inbound link value. Just as the quantity and quality of links to an individual page is important, overall quantity and quality of links to the domain is also important.

If the sites are separated, they are working as two separate websites, essentially competing with one another in Google search results. If they are on one website, they are working together in Google search results.

With a single site, there are more inbound links pointed to the one domain, as opposed to splitting those links across multiple domains. In this scenario, ultimately the single site works better for SEO.

Site authority

It’s tough to really know what Google’s perceived authority for a site on a particular subject is. But what we do know is that Google values and looks for content along a similar vein as part of determining authority.

For example, if I have a blog and write almost exclusively about cats, but then one day have a random post about traveling to Paris, it can be assumed that Google would likely see my website as an authority on cats before it would consider my site an authority on Paris.

In this case, the Paris content and the cat content are very different — not even related to one another. The audiences may even be different. So, if I were planning to add more Paris content, it might make sense to have two different blogs: one that is a travel blog about Paris and a separate one about cats. Each can become its own authority on its own subject.

But what if the topic is closely related? For example, let’s say that I have a blog that features posts about cat nutrition and dog nutrition. The site could be considered by Google authoritative as a resource for overall pet nutrition because these are similar topics. In a case like this one, I wouldn’t recommend necessarily splitting the site into two separate sites because the categories/topics are related and can still likely be an authority in Google’s view.

Still, don’t think that just because one site has two very different topics, it can’t be an authority on each. A site doesn’t have to be an authority on only one topic. Before you decide to split your site into multiple sites, consider the ramifications of both site authority overall and what your future goals are. If you’re trying to show Google that your site should be an authority in a new space or new topic, you’ve got to build that authority over time.

Duplicate content

Let’s say your organization owns several dental offices, each with its own website. One of the office websites posts a blog post about tips for good dental health, and you’d like to share that post on the other offices’ website blogs. Great! Unfortunately, it’s easy to accidentally create duplicate content this way, especially if the webmasters for those office websites aren’t coordinating efforts well.

If you choose to use multiple sites, be diligent in using the canonical tag when sharing content between your websites to ensure that the content creator gets full SEO credit and that the other sites don’t inadvertently create duplicate content.

Analytics tracking

While technically, you can track traffic across multiple domains, it’s less than ideal and can be complicated to set up in Google Analytics. I have a client that has annual charity events, and each event is hosted on its own specific event domain rather than on the main charity website.

When a visitor navigated from the main charity website to the event microsite, source data for that visitor became “referral” rather than the source that brought the visitor to the charity site originally, such as Google.

This scenario leads to a great deal of lost information as a visitor moves from one site to another. In the view of Google Analytics, it’s as if this visitor moved from one whole company/website to another, and the background information for that visitor does not follow to the new site.

Maintenance

As Google Webmaster Trend Analyst John Mueller recently mentioned, and as SEO expert Jennifer Slegg reported, maintenance can be a major problem when you have many smaller websites. If you have two different sites, that means two different XML sitemaps to maintain. It means ensuring that two separate sites are mobile-friendly and optimized for page load speed. Having two separate sites can mean a lot of extra maintenance that is avoided with just one website.

Having multiple websites also introduces greater potential for errors. For example, let’s say you want to add Google Tag Manager (GTM) to each site. First, you may need to create separate GTM accounts and then create the specific containers for each site. Then, you’ll have to add the correct GTM code to each of the sites in the correct location. The more sites you have, the more likely you might accidentally introduce an error.

All in all, it’s likely best to avoid separate domain microsites for SEO. If the content is truly a separate entity, you may want to consider subdomains rather than microsites on separate domains, which keeps the content on the same domain but provides some level of separation.


Some opinions expressed in this article may be those of a guest author and not necessarily Search Engine Land. Staff authors are listed here.



Google My Business fixes week-long reporting bug with photo insights

About a week ago, Scott Hendison reported that the Google My Business insights tools were not reporting accurately with the photos section of your listings. Google Insights within Google My Business shows analytics around your Google My Business local listings in Google Search and Google Maps.

A week ago, the data for reports around the photos you have in your listings stopped appearing and seemed to have completely paused. Then, on August 28, the data started to fill back up again, but there was a there was a gap between August 16 and August 20.

A Google spokesperson last night confirmed with Search Engine Land that they have finally identified the issue and have resolved the data issue. All data should now be fully restored and visible to Google My Business owners.

Here is how the report looked a week ago, compared to a few days ago, compared to today:

A week ago

A few days ago

Today



Ranking #1 is Pointless – Here’s Why Your SEO Goal is Leads, Not Rankings by @gmehrguth

Every SEO conversation starts with “rankings.”

Every SEO KPI starts with “#1.”

But here’s the thing.

Both of those are wrong.

Your only goal in SEO is new leads and sales. So in that sense, ranking #1 is pointless.

Ranking first feels nice, but if you’re focusing just on Rank 1, you’re ignoring a huge part of the customer acquisition process.

Generating leads – and consequently revenue – requires a different approach.

It forces you to re-think little details, like how you’re optimizing title tags. And it forces you to re-think big details, like how your team is organized.

The end result, though, is that you can often drive more leads and sales without ranking in the first position, for less money and time spent.

We’ll look at why that is, and what three things you can do to land as many leads as possible.

Do Rankings Still Matter?

Yes and no.

Ranking #1 is obviously great. There are some solid theories on how to outfox the competition.

But it just isn’t always possible. And it’s becoming less important over time.

Your goal isn’t just ranks and clicks after all. It’s leads and sales.

So that often requires a “long and indirect way of thinking.” Increasing traffic will increase leads, but that doesn’t mean it’s the most efficient way to do so.

SEO is just one piece of the puzzle. If you want to make your marketing strategy the best it can be, you’ll want to ditch the siloed approach and divide your efforts equally among all parts of your campaign.

The metric that should reign supreme is Cost Per Sale (or acquisition).

What’s the amount that you paid for each sale? How many dollars did it take you to get one sale?

This one single metric tells you (almost) everything you need to know about how your campaigns are performing. Regardless if we’re talking about SEO or PPC.

Cost Per Sale helps you set the appropriate context, too.

For example, is a $30 cost per click expensive? Maybe. Depends on who you’re trying to reach and what you’re selling.

Let’s you’re considering splashing the cash on a new ad campaign for work Crocs (yes, those exist).

Crocs At Work Instagram Post

If these things retail for $30-50 bucks already, you can’t afford a single click worth $30. It’s simple math. And you won’t have enough left-over profitability to reinvest in other areas.

However, if your average order value is a few thousand bucks for each new client, that $30 CPC might barely make a dent.

ROI > cost per click, click-through rate, and every other metric above.

Regardless of if you run a B2B company or an online store, your goal isn’t just to “rank #1.” Or even have the top AdWords spot.

Your goal is to maximize the amount of money you’re driving from search. And that typically involves a bunch of different things working together, like using featured snippets or showing up in directory listings to increase your odds at getting the most clicks.

Ranking in the first position on Google is obviously great.

If you can do it. And if it doesn’t require a tremendous amount of resources that could be better used elsewhere to give you the same (if not better) results for the money.

It’s about identifying the opportunity cost.

And then determining if it can be put to better use in these other areas.

How to Maximize SEO Leads (Not Rankings)

Now, how can you generate leads?

What will make prospective consumers click on your link? How can you customize your ad and landing page to increase the chance that visitors will convert?

Here are three things you can do to turn web surfers with a mild interest in your services into paying customers.

1. Improve Your CTR

Your paid click-through rate has a direct impact on conversions.

Generally speaking, the better the CTR the better the conversion rates you’ll see.

WordStream - Better CTR is equal to Better Conversion Rates

You can start by benchmarking each type against the industry to see where you should be (vs. where you are right now).

Google AdWords Industry Benchmarks

In general, average search ad CTR is clocking in at about 1.91 percent, and you can expect display ad CTR to fall somewhere near 0.35 percent.

CTR is becoming a big deal for organic search, too.

Studies have started to show that you can ‘steal’ traffic away from people ranking above you simply by having a more clickable title tag and description.

Convert more SERP clicks than the person above you, and Google might even swap your two positions.

So instead of over-optimizing your page meta data for keywords, you can focus on maximizing clicks.

Next up, we’ll look at the oldest trick in the book to turn a passerby into a clicking customer: the catchy headline.

Example of Enticing Headline in SERPs

2. Write a Better Headline

If the word “clickbait” makes you feel like you’ve fallen short of your purpose in life, don’t think of it as clickbait!

The more intriguing your headline is, the more impossible it will be for potential leads to resist clicking it. It’s not witchcraft and it’s not rocket science. It’s barely even journalism 101.

But if knowing that is the easy part, then what’s the hard part?

The answer: Finding a diamond in the headline rough.

The trick is to use PPC to test this.

You can create multiple headline variations in ads and get real feedback within hours. Then you can determine which internet marketing tactic works best to go use on your landing pages and even for optimizing organic SERP CTR.

The trick is to brainstorm 10 headlines that will spark your customers’ interest. You may not be a headline-writing expert, but you know what they say: a broken clock is right twice a day.

If you come up with enough headlines, you, too, could be right twice a day.

High aspirations, I know.

The first thing you’ll want to consider as you write your new headlines is emotional drivers. In short, these are feelings that compel people to take action, such as:

Plutchik's Wheel of Emotions

The pie-shaped emotions in the middle are going to be your best bets when it comes to driving someone to click. Don’t just distract people with Obi Wan’s reaction. Amaze them.

For each headline, try working with a different emotional driver. Your headline might enrage people about an everyday problem your services can fix or spark admiration for the number of hours your services can save in a person’s day.

In this case, you won’t just be testing headlines. You’ll be testing the underlying motivations that resonate best with your customers.

Now that you have an angle for your headlines, it’s time to get down to the formula.

Keep these four elements in mind as delineated by Steve Rayson of BuzzSumo:

  1. Content Type: When someone clicks on your link, what is it going to take them to?
  2. Topic: What’s the general keyword associated with your content?
  3. Format: Will visitors be redirected to a website? A PDF? An article?
  4. Promise Element: As a visitor, what will clicking on this link do for me? Next, add in your emotional driver/emotional hook, and you’ll get a finished product that looks something like this:

Anatomy of a Viral Headline

Congratulations – your new CTR will be on the rise shortly!

Now that visitors are actually visiting your page, it’s your job to make sure they convert once they get there.

3. Move CTAs from “Dead Zones”

When you designed a landing page, you probably didn’t slap things on the page at random and cross your fingers for success.

However, you may not have known how to optimize your page for conversions, either.

There’s a right way and a wrong way to place CTAs and important info on your landing page.

The wrong way is irrelevant, but the right way looks like the letter “F.” Essentially, that means it looks like this:

You’re going to want to place the things you want read on the blue lines. Why? This study, which found that website visitors typically start reading at the top left corner of a page, then continue reading lines that fit an F-shaped pattern.

Wondering what this looks like when executed correctly? Wonder no further:

We can also see this method in action on the website:

Los Angeles Times Home Page

And if you can’t trust the Los Angeles Times, who can you trust?

Designing your page a la the F pattern is your first and most important step to optimizing your CTA placement and generating leads. Once you’ve got your CTAs placed to your liking, access a heat map tool like Crazy Egg to track where your visitors are clicking most and adjust your design accordingly.

For example, if people aren’t clicking on your CTAs, that’s a problem!

The best rankings in the world won’t solve this problem for you.

But now you know how and why results are low. And more importantly, how to fix them.

Conclusion

Nobody’s going to argue with a #1 ranking.

Except, if you should be trying to rank for something else instead. Or if it’s going to be nearly impossible to ever hit #1 for that keyword.

For one thing, if your primary keyword is a phrase nobody’s searching, appearing at the top of that page isn’t going to do you any good. For another thing, tweaking and tweaking your SEO tactics and neglecting everything else won’t give you the kind of balanced, powerful marketing strategy that generates leads.

There’s a lot of nuance at play. And you have limited resources.

That means you need to constantly weigh your SEO opportunity cost.

Start by identifying your best-performing SERPs. Once you do that, work to improve your CTR, hone your clickbait-writing abilities, and redesign your page so that CTAs are placed in your visitor’s natural line of sight.

Ranking #1 is pointless if you’re able to still generate as many new leads and customers.

And you’ll often save time, effort, and money in the process, too.


Image Credits
In-Post Image 1: Moz
In-Post Image 2: Hubspot
In-Post Image 3: Screenshot taken by author.
In-Post Image 4: Wikimedia
In-Post Image 5: Buzzsumo
In-Post Images 6 & 7: Nielsen Norman Group
In-Post Image 8: Envato Tuts+


5 Reasons Why Chatbots Need to Be Part of Your Social Strategy by @LWilson1980

We are in the midst of technological change – people are growing tired of apps, social media messenger services have exceeded the growth of social media, and users are demanding quicker access to information without the need to go through traditional search engine results pages (SERPs), or text based interaction.

To cater for this changing behavior, and to facilitate effective conversation based user demands, chatbots – a computer program which you can create to facilitate and encourage conversation with people online – have been filling a gap, driving forward a new wave of marketing and business success tied to conversational UI.

This post explores the top five reasons why you need to start incorporating chatbots into your social media strategy.

1. Make the Most of Emerging Trends

Since 2015, messaging apps have overtaken social networks, and a contributing factor for this is the fact that people rarely download new apps, but do have a basic humanistic need to remain within the conversation when it comes to social media.

Across the globe, 46 percent of consumers with a digital device still use social media to make informed purchases, so deploying chatbots enables you to combine the growing messaging trend and the existing social media reach for greater business gain.

Some of the most common messaging apps include:

  • Facebook Messenger
  • Snapchat
  • Viber
  • WhatsApp
  • BlackBerry Messenger
  • Windows Live Messenger
  • Yahoo Messenger

The growth of active messaging apps users can be seen below:

Research - messaging apps have overtaken social networks

Social Media Messaging Services

Emerging trends like social media messenger services create new opportunities for business to converse with their active audience throughout their information seeking and buying process.

By using chatbot based messaging services businesses can help solve user problems, drive the user journey towards an intended outcome, and become available as a brand and business offering 24/7.

The Facebook Messenger interface can be accessed by clicking on the ‘Message’ icon within Facebook.

2. Access Information Faster

access to information online - user and computer

Consider the success of technology advancements like search engine optimization (SEO), mobile devices, voice search, and personal assistants (such as Amazon and Alexa). The one thing these all have in common: they help people access information faster.

When people are active on social media platforms and microblogging platforms like Twitter, sessions (and attention spans) are typically short. The typical social media user isn’t expecting to spend long on the platform within a single session and is often “on the move” when consuming content.

Chatbots empower your business to provide direct access to any information you wish to provide without the need to click through search results, navigate a website, or use text-based search functionality.

This means that text or voice word triggers can be used to speed up the process from search to discovery as well as control the variables by delivering the content you user should see, as opposed to the content they may discover for themselves.

3. Consistent & Controllable Social Media Conversation

A primary purpose of a business presence on social media channels is the ability to manage business reputation, answer questions, and react to changing conversation based needs. Through chatbots, businesses are able to fulfill specific customer services roles to a level unsurpassed with traditional “manned” response.

A chatbot follows a specific and stipulated decision tree/process map that is activated based on trigger terms and events, with the ability to be refined (or taught) with each new piece of information the chatbot comes in contact with.

Practically speaking this means that the chatbot will always:

  • Stay on message
  • Provide the preferred/latest/accurate information
  • Be available to help 24/7
  • Drive the user towards intended end results
  • Be consistent (and never flag on a Friday afternoon for example)
  • Retain data ready for re-combination and process (likely service) improvement

4. Integrate Social Media and Sales

A key aspect of every sales process is reducing stages within the information seeking and buying process, to create a streamlined experience from initial interest through to effective first purchase.

A common social media through to e-commerce sale process can often include the following steps:

Initial user interest triggered on social platform > click on ad/promotion > land on a targeted website page > searches for related products > adds item to cart > looks for trust signals including products reviews prior to proceeding > finds company address and contact details > completes supplemental search comparing wider ranges and price options > returns to site triggered by social media advert > review shipping information > progresses to payment

All of the following stages requiring user discovery could be completed with a single chatbot conversation plus, the user can ask everything else they may not have spent time searching for an answer to as well:

  • Land on a targeted website page
  • Searches for related products
  • Looks for trust signals including products reviews prior to proceeding
  • Finds company address and contact details
  • Completes supplemental search comparing wider ranges and price options
  • Returns to site triggered by social media advert
  • Review shipping information

This ability to use chatbots to shorten your path to purchase is important for any business.

5. Informal Brand Chats & Early Stages Communication

Formality is the killer of conversation. Few people would call a company to ask “what are the latest offers,” or email a business to find out “what star rating the x5000 hoover has,” or “who’s the closest pizza shop,” but through spoken search, digital personal assistants, and chatbots, people ask these things and more, all of the time.

In fact, one of the most common voice commands for Amazon Echo is adding an item to a shopping cart:

Amazon echo use stats

Once your business and brand are able to actively engage with your audience (current and potential) through social media platforms using chatbots, you are able to become an integral part of the conversation sooner and drive that conversation towards a number of progressive results.

Being the first brand to engage positions you as the expert and authority in your niche, it empowers your company to lead the conversation, and be involved within the various stages on communication from initial education and advice, through to final product comparison and ultimately purchase.

What Now?

Taking your first steps toward chatbot and social media integration can seem like a daunting task but it doesn’t have to be.

You can start by using some of the pre-existing social media messenger services that utilize chatbot technology. Alternatively, you can create your own chatbot to integrate with social media and other user interfaces.

Creating Your Own Chatbot

Initially, you need to scope out the types of problems and associated decision trees and processes that you would want “chatbot one” to service. This can be as simple as a yes/no approach leading to final decisions.

For each communication point, you will likely have a specific webpage or information resource that you will want to direct the user to (include this at the same time).

Once you have this, you will in effect have your chatbot brief. Then you will need to speak to a developer who has experience creating and refining (teaching) chatbots. Seek out an established digital agency that has case studies on the topic and is active in the chatbot space.

From there, it will be a case of any typical development project.

Good luck with your chatbot projects!


Image Credits
Featured Image: Pexels.com
In-Post Images: Pexels.com
Screenshots taken by author, August 2017


Wednesday 30 August 2017

Google local pack tests displaying website mentions matching your query

Google is testing displaying in the local pack results if the local website returns the keywords you searched for on their website. For example, if you search for [climate control] in a specific region, the local pack might add an additional line to the search snippet, mentioning if the website in the local listing actually has those words on their web pages.

Here is a screen shot from Matt Schexnayder of Sparefoot, who sent this tip to us:

It is unclear if this means that the local results use the local listing’s website content for ranking purposes or not. All this is telling us is that Google local is indeed aware if the local business website has the query’s content on their website.

We have emailed Google for a comment, but at this point, it seems like a limited test.



SearchCap: Alexa & Cortana, Google Assistant speakers & Google Maps parking

Below is what happened in search today, as reported on and from other places across the web. The post SearchCap: Alexa & Cortana, Google Assistant speakers & Google Maps parking appeared first on Search Engine Land.

Please visit Search Engine Land for the full article.

Your account structure might be hurting performance. Here’s why (and how to fix it)

When it comes to managing AdWords, something I’ve come across time and again is that lots of accounts are oversegmented. I’ve seen AdWords accounts with almost awe-inspiring intricacy. No dimension unsegmented; no campaign setting untweaked; no minute negative keyword unadded. I think we’ve officially reached the point at which some of you are too good at your jobs.

Automation is better than it’s ever been. It’s so good, in fact, that it often beats oversegmented, even overengineered accounts. Campaigns can be segmented by devices, match types, audiences, geographies and more. Campaigns shouldn’t be segmented by all of those.

AdWords Smart Bidding looks at specific queries (and the context of those queries)

Overly segmented account structures are attempting to approximate something that Smart Bidding already does: bid to a user’s specific search query and adjust bids for devices, time of day and audiences to control the impact on the advertiser’s objective. AdWords Smart Bidding considers dozens of additional signals and the combinations of them, like mobile devices at nighttime in a specific area.

You don’t need to manually define each segment’s value if you’re accurately tracking your conversions in AdWords. Tell Smart Bidding what your end goal is, then track performance. You can stop using CPC bidding as a proxy for value; Smart Bidding can boil everything down to what really matters for you, whether that’s a CPA or ROAS goal.

A simpler proposal

Your default campaign structure should be a lot more straightforward. This may sound insane, but here’s how I think campaigns should be organized:

  • Organize your ad groups around what ads you want to serve to groups of users.
  • Organize your campaigns around your objective and KPI.

Some aspects of campaign setup warrant separate campaigns — such as budgetary control and the countries/territories where you can actually sell your goods and services. There is no longer a need for additional campaigns to work around long-gone AdWords limitations surrounding bidding and messaging. Bidding has Smart Bidding. Ad text has ad customizers. Audience targeting benefits from both Smart Bidding and ad customizers.

One thing in particular that I want to highlight is separate campaigns or ad groups by match type. The AdWords system is set up to prefer the more specific keyword, and in those rare cases when it doesn’t, it’s to your benefit. A less specific keyword will trigger only if you’re projected to have a higher Ad Rank and a lower CPC. (You might even consider de-duplicating your match types of the same keyword in your account. That’s too big a topic to cover here.) Ultimately, what may seem like sloppy structure is actually saving you money.

If you have a set of high-performing keywords that deserve their own budget, you should break those out. That’s a case where it makes sense to make such a management decision. But that should be for your best stuff. Let performance dictate what gets priority.

The benefits of aggregated campaigns

An overly segmented AdWords campaign structure can actually be a serious barrier to performance.

1. Automation works better on large sets of information.

AdWords’ Smart Bidding can work on pretty paltry data. But it works even better when it has large amounts of insight to feed into its machine learning. Larger campaigns, including data across all different types of cross-device, cross-user-list, cross-time insights, tend to perform better. A bigger campaign is actually more likely to perform better when you fully embrace automation.

2. There are fewer ads to maintain.

Keeping up with your ads is a lot of work. The smarter you are about the amount of work you create for yourself, the more your work time is spent on finding and deploying great messaging. And the less time you have to spend making sure that you’ve copied/pasted your ads across all nine device-specific campaigns that advertise women’s tankinis to previous customers who reside in New England.

There are ways to customize ads geographically without a duplicate campaign. If you find yourself copying/pasting tons of ads, while only changing the tracking parameters to capture the name of your highly specific ad groups and campaigns, you might not need that additional campaign.

3. There are fewer ad extensions to maintain.

Ad extensions are fantastic. They’re a universally good thing, and it’s important to enable everything that makes sense for your business. As your campaigns multiply, so does your need to monitor all of those extensions. You’ll have to start by ensuring that they’re implemented, then you’ll have to ensure that they don’t overlap with your ad text.

4. It’s easier to manage negative keywords.

I totally get the impulse to use negative keywords to shape traffic, but the obsession with seeing that every query matched to the intended ad group is misguided. As I mentioned earlier, the system is set up to save you money when serving less specific keywords. You should instead investigate why a less specific keyword/ad group is that much better than what you intended.

And once you let go of using negatives as traffic cops, they can return to their original usage: eliminating queries that aren’t a match for what you’re selling online.

5. It’s easier to identify insights.

Instead of looking through 9+ campaigns, you can look at one campaign and see how things are trending. And you’ll always have the ability to segment for deeper insights down the road.

The current status quo of pivoting a bunch of campaigns into one high-level output can be turned on its head. You’ll instead start with aggregated insights, then segment data as needed. I think it’s a much more useful way to keep an eye on trends.

6. It’s easier to make decisions.

When you’re doing a better job identifying insights, you make it easier on yourself to make decisions that improve your account. Once your structure allows you to spot trends, you can adapt to those trends more quickly.

Conclusion

I know moving away from oversegmentation is a big change, but I think it’s an important one. If you want to dip your toe in the waters to start, consider consolidating some ad groups together and see how performance trends.

You could even use campaign drafts and experiments to run a split test of consolidated ad groups against segmented ad groups. (As you’re evaluating performance on that campaign, remember to factor in management time.) If performance is roughly even, that’s a big win for consolidated campaigns/ad groups. You’re saving time, which frees you up to do bigger and better things for your account.


Some opinions expressed in this article may be those of a guest author and not necessarily Search Engine Land. Staff authors are listed here.



Alexa and Cortana will soon work together, allowing each to access the other

Earlier this morning Amazon and Microsoft announced that their virtual assistants will soon work together. Alexa devices will be able to access Cortana, and Cortana will be able to open Alexa:

Alexa customers will be able to access Cortana’s unique features like booking a meeting or accessing work calendars, reminding you to pick up flowers on your way home, or reading your work email – all using just your voice. Similarly, Cortana customers can ask Alexa to control their smart home devices, shop on Amazon.com, interact with many of the more than 20,000 skills built by third-party developers, and much more.

It’s an enlightened approach on the part of both companies. Alexa will benefit from Cortana’s general knowledge and web-search capabilities, as well as Office integration. Cortana gains distribution via Amazon hardware devices.

It’s also consistent with Microsoft CEO Satya Nadella’s vision to make Microsoft software tools available on rival platforms, such as iOS and Android. “Later this year” is the stated time frame for the availability of the integration.

At least on the Amazon side, you’ll have to use the awkward multistep language now familiar to Alexa users (“Alexa ask  . . . “). Third-party content integrations — let’s call them “voice apps” and not “skills” — are keys to the long-term success of these assistant platforms. The more difficult it is to access that third-party content, the less likely it will be used.

The New York Times has an interesting story on the genesis of the Microsoft-Amazon partnership and the thinking behind it. The article quotes Amazon CEO Jeff Bezos extensively. He says he has not reached out to Google or Apple but would welcome similar arrangements with those companies.

Both are unlikely to make their assistants available through Alexa devices. However, it’s not entirely out of the question. Apple made a version of Safari and iTunes for Windows, and Google apps are obviously available on iOS.

Some analysts have predicted as many as 30 million virtual assistant devices in US homes by the end of the year. Given how rapidly the market is developing, that number may turn out to be conservative.